If you find that you have a discrepancy please report this to email@example.com within 48 hours of receipt of the order. Please in you message put which items you are missing and we will make sure they will be send to you with your next order.
We take pride in providing you with the best products in the DIY plush industry. However, due to the nature of the un-stuffed business you can rarely find a defect item, as it is hard to identify some defects before the item is stuffed.
To report a defect item please download THIS report and send it to firstname.lastname@example.org with pictures. Please make sure you fill out all boxes with: item number, batch number (can be found on the sew-in label on the item) and a picture of the defect.
After receiving your e-mail we will make a note to replace the defect product with your next order.