Discrepancy

If you find that you have a discrepancy please report this to info@cuddlesandfriends.com within 48 hours of receipt of the order. Please in you message put which items you are missing and we will make sure they will be send to you with your next order.

Defect product

We take pride in providing you with the best products in the DIY plush industry. However, due to the nature of the un-stuffed business you can rarely find a defect item, as it is hard to identify some defects before the item is stuffed.

To report a defect item please send an e-mail to info@cuddlesandfriends.com and let us know the defect of your item. Please include in our e-mail: item number, batch number (can be found on the sew-in label on the item) and a picture of the defect.

After receiving your e-mail we will make a note to replace the defect product with your next order.