Return Policy
We always do our best to deliver your order correctly and in good condition. If something is missing or defective, please follow the guidelines below so we can help you quickly.
Discrepancy
If you find a discrepancy in your order, please report it within 48 hours of receiving your order.
Send your report to: info@cuddlesandfriends.com
Defective products
If you receive a defective item, please send us the following:
- Item number
- Batch number, found on the sew-in label on the item
- Clear pictures of the defect
After receiving your email, we will make a note to replace the defective product with your next order.
Need help?
Please contact us if you have questions about a discrepancy, defective product or your order.
Email usDiscrepancy
If you find that you have a discrepancy please report this to info@cuddlesandfriends.com within 48 hours of receipt of the order. Please in you message put which items you are missing and we will make sure they will be send to you with your next order.
Defect product
We take pride in providing you with the best products in the DIY plush industry. However, due to the nature of the un-stuffed business you can rarely find a defect item, as it is hard to identify some defects before the item is stuffed.
To report a defect item please use this information and send it to info@cuddlesandfriends.com with pictures. Please make sure you fill out all boxes with: item number, batch number (can be found on the sew-in label on the item) and a picture of the defect.
After receiving your e-mail we will make a note to replace the defect product with your next order.
