Clear terms for a smooth cooperation
Our terms are designed to make working with Cuddles & Friends simple, clear and easy. We want you to feel confident and well-informed when placing orders with us.
Business customers
Cuddles & Friends supplies products to professional business customers. Customer accounts may be reviewed before access to ordering is approved.
Orders
Please check your order details before confirming. Once placed, orders are considered binding.
If you need to make changes, contact us as soon as possible — we will always do our best to help.
Product safety
Our plush products are CE-marked and tested according to EN71, the European toy safety standard.
Teddy bears and plush products are approved from 0 years. Outfits are approved from 3 years.
Product information
We do our best to ensure product information is accurate. Small variations may occur due to production or display settings.
Prices and availability
Prices and availability may change without notice. Confirmed orders are not affected by later changes.
Payment, shipping and returns
Payment, shipping and return conditions are described on their respective pages.
Responsibility
Delays may occur due to carriers, customs or external circumstances. If anything happens, we will always aim to support you in a fair and practical way.
Questions?
We are always happy to help.
Contact usWhat can be purchased with Cuddles & friends?
Cuddles and friends are selling DIY plush. The DIY process is that the child is helping to fill (or handstuff) the bear. (remember to buy the stuffing separate)
Cuddles and friends are selling clothes and accessories for the bears as well.
Cuddles and friends are only selling to companies
Cuddles and friends are selling products in bags with 5 of each style. The min order per style is 5 pcs.
Unless other is stated all bags will be packed 5 pcs/bag.
Payment Terms - please read the link Payment Terms.
If a product has a defect or if you wish to return any items please read the link Return Policy.
All items are CE-marked.
