Frequently Asked Questions

Cuddles & Friends is for businesses that want to offer a creative DIY teddy bear experience. Our customers include playlands, party planners, amusement parks, teddy stores, scan clinics and many more.

The Make Your Own Bear concept gives children and families the opportunity to create their own teddy. A customer chooses a plush skin, fills it, adds clothing or accessories, and takes home a personal cuddly friend.

Cuddles & Friends is mainly a B2B supplier. Prices and ordering are available for approved business customers with an account.

You can create an account through our website. Once your account is approved, you can access prices, products, orders and invoices online.

Create an account here

With a Cuddles & Friends account, you get access to great prices, great quality, personal customer service online, by mail and by phone, many new designs throughout the year, an online account with access to orders and invoices, and a professional webshop that is always open.

No, product prices are shown to approved customers after login.

Yes, Cuddles & Friends works with customers all over the world.

We offer plush skins, ECO plush, Cuddles Express, outfits, accessories, backpacks, birth certificates, inserts, shoes, sound products, machines, fiber, parts and starter kits - everything you can think of when starting a teddy adventure!

Our main plush ranges include 16 inch and 10 inch plush skins, with matching outfits and accessories.

Our range includes teddy bears, farm animals, fantasy designs, wildlife, sealife, Easter designs, Christmas designs, dinosaurs, dogs, cats, bunnies, pillows and more.

Yes. We offer outfits for 16 inch and 10 inch bears, including casual outfits, denim, dress-up, sport, summer, winter, T-shirts, dresses, skirts, Halloween, Christmas, professions, PJs and loungewear.

Yes. We offer machines, fiber, parts and starter kits for businesses that want to set up a professional Make Your Own Bear experience.

Yes. Cuddles & Friends offers an ECO friendly product line, and these are made from 100% recycled fabrics.

Our ECO range includes 16 inch ECO teddies, including teddy designs, panda, sloth and other ECO plush options.

Yes. Cuddles & Friends can help businesses with customized plush products, mascots and accessories. This is relevant for brands, attractions, events, companies and organizations that want a unique plush product.

Yes. We can help with custom plush, mascot designs, branded clothing, accessories or other customized solutions.

Contact us with your idea, logo, sketches, reference images or brand guidelines. We will guide you through the possibilities and next steps.

Yes. Orders received before 11 AM Copenhagen time are normally shipped the same day, subject to stock availability and order details.

Yes. Approved customers can access orders and invoices through their online account.

Our warehouse team handles outgoing orders and makes sure they are packed properly and shipped on time.

Yes. We are happy to help you choose products based on your business type, target audience, season, budget and expected sales volume.

You can contact us through the contact form on our website, by phone 0045 3050 9810, by email info@cuddlesandfriends.com or by Whatsapp chat. Our address is Cuddles & Friends, Fabriksvej 25, 6920 Videbæk, Denmark.

Contact us here

Our team is ready to help. You can also visit our Meet the Team page to learn more about the people behind Cuddles & Friends.

Meet the team