UK delivery & logistics

Shipping information

We offer shipping to the UK with reliable logistics partners, primarily TNT and UPS. Below you will find estimated delivery times and important information about how we choose the best shipping solution for your order.

Cuddles & Friends shipping delivery
Same-day dispatch Orders placed before 12:00 PM Copenhagen time are typically shipped the same business day.
TNT or UPS We ship to the UK using TNT or UPS, depending on the best available option.
Best solution Unless UPS is requested, we normally choose the most cost-effective shipping solution.

Estimated UK delivery times

Delivery times are shown as estimated business days and are based on previous shipments. Actual delivery time may vary depending on carrier, order size, destination and seasonal demand.

London

4–5 business days

Manchester

Approx. 5 business days

Nottingham

Approx. 5 business days

Northern Ireland

4–6 business days

Derry/Londonderry

4–6 business days

Other UK areas

Approx. 5–7 business days

Carrier selection

We offer shipping to the UK via TNT or UPS.

UPS is often the more expensive option. If you do not specifically tell us that you prefer UPS, we will normally select the most cost-effective suitable shipping option for your order.

VAT, duties and import fees

Please note that UK VAT, customs duties and any import-related fees must be paid by the recipient in the UK.

These charges are not included in our shipping arrangement and may be collected by the carrier or local authorities before delivery.

If you have a preferred carrier or special delivery requirement, please contact us before placing your order.

Handling and packaging

All orders are carefully packed to ensure that your products arrive in good condition.

We always pack your order in the most efficient way possible to optimise box sizes and make the best use of space.

Questions about UK shipping?

If you have any questions regarding delivery, shipping methods or your order, please feel free to contact us.

Contact us

Delivery

Your order will be sent from our warehouse in Denmark. Shipping time is normally 5-7 days.

Price: From £20 per box

Please note the shipping cost in check-out is an estimated amount and is often higher than the final amount on your invoice. For an easier process, please clear the payment at check-out. 

Track your order

You will receive an e-mail from our shipper not later than 1 working day after your order has been shipped out with track and trace number for your shipment

Receiving your order

Please note that by signing for your order you accept the quantity and the quality of the shipment. Therefore make sure to count the number of boxes delivered and if the cartons seems broken or appears to have been opened.

It is your responsibility to check the delivery for defects and notify us about any claim within 48 hours from receiving your order. If you haven't received your total order or there is mistakes please contact us.

Orders that need to be send on pallets will have a longer delivery time, normally around 1 week.

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Cuddles & friends, Fabriksvej 25, 6920 Videbæk, +45 30509810 Copyright © 2013-present Magento, Inc. All rights reserved.